If you’re not completely happy with an item, just return it to us in the same condition you received it for an exchange or refund*, within 7 days of receipt. For returns that are not faulty, you will need to pay return postage.
Certain products are excluded from our returns policy. If this applies it will be clearly stated on the product page before you purchase.
Under the UK’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item apart from items made to your specification, clearly personalised items, or items which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This right may be exercised at any point from the time of ordering up to and including the seventh working day after delivery.
To cancel this contract, you need to do so in writing (you can send us a message using the contact form). Please state the order number and give your clear instructions to cancel the order.
If we’ve already shipped your order, you’ll need to package all the items and send them back to us at your cost. Once you have requested a return we will supply you with the address to be used for the returns (this varies depending upon the product).
If you don’t return the items, we may arrange to collect them from you at your cost.
We will refund you for the items upon receipt of the returned order, and in any case within 30 days after we receive your notification to cancel. Postage will also be refunded if the item is faulty.
How do I change/cancel an order I’ve already placed?
At the moment it’s not possible for you to change or cancel an existing order yourself.
If you’d like us to make any amendments to an order that hasn’t yet been shipped, please get in touch and we’ll be happy to do this for you.